Support Options

Submit a Support Ticket

Knowledge Base


There are two common reasons why you may not be able to view an application.

  • The tool is internally misconfigured. If you can look at your personalized dashboard page and see that the tool you just started does not appear in the list of running sessions, it exited before it could be viewed. You should report this as a problem.
  • The Java interpreter won't start or is misconfigured. If you've been able to view applications in previous times with the same browser, usually you can solve this problem by restarting your browser. Make sure that all instances of the browser (e.g. multiple windows) are stopped in order to properly stop and restart the Java environment. If this fails to make tool sessions viewable, consult the Java page for more platform-specific hints.

0 Dislike

Last updated

This website is being run by Knowinnovation Inc. and is supported by the Lunar and Planetary Institute (LPI). LPI is operated by the Universities Space Research Association (USRA) under a cooperative agreement with NASA. The purpose of this site is to facilitate communication from and between scientists that are part of the Nexus for Exoplanet Systems Science (NExSS). Although NExSS is led by researchers whose funding comes from NASA, NExSS is a community endeavor. As such, any opinions, findings, and conclusions or recommendations expressed on this website are those of the author(s) and do not necessarily reflect the views of NASA.