Support

Support Options

Report a problem

Support: Tickets: New

Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.

For immediate assistance browse through our Support Center and Knowledge Base. You can find answers to many questions in just a few minutes. If still experiencing problems, send us a report.

User Information
Your problem(s)
Attachments
(.jpg, .jpeg, .jpe, .bmp, .tif, .tiff, .png, .gif, .pdf, .zip, .mpg, .mpeg, .avi, .mov, .wmv, .asf, .asx, .ra, .rm, .txt, .rtf, .doc, .xsl, .html, .js, .wav, .mp3, .eps, .ppt, .pps, .swf, .tar, .tex, .gz, .mp4)

You get this if you're not logged in. Providing a correct answer gives us some indication that you're a human that has read and understood the question—not a bot that is attempting to put spam on the site.

Human Check
CAPTCHA Image Letters not clear?
Click to renew CAPTCHA.

This website is being run by Knowinnovation Inc. and is supported by the Lunar and Planetary Institute (LPI). LPI is operated by the Universities Space Research Association (USRA) under a cooperative agreement with NASA. The purpose of this site is to facilitate communication from and between scientists that are part of the Nexus for Exoplanet Systems Science (NExSS). Although NExSS is led by researchers whose funding comes from NASA, NExSS is a community endeavor. As such, any opinions, findings, and conclusions or recommendations expressed on this website are those of the author(s) and do not necessarily reflect the views of NASA.